Satisfied customers tell three friends, angry customers tell 3,000 running a business in today's consumer-driven world
Record details
- ISBN: 9781400127313 :
- ISBN: 1400127319 :
-
Physical Description:
electronic resource
remote - Publisher: [Old Saybrook, Conn.] : Tantor Media, 2008.
Content descriptions
General Note: | Downloadable audio file. Title from: Title details screen. Unabridged. Duration: 5:18:11. |
Participant or Performer Note: | Read by Lloyd James. |
System Details Note: | Requires OverDrive Media Console (WMA file size: 76223 KB; MP3 file size: 149325 KB). Mode of access: World Wide Web. |
Search for related items by subject
Subject: | Consumer satisfaction Customer relations Organizational effectiveness |
Genre: | Downloadable audio books. Audiobooks. |